1. Overview
All purchases made on this website are processed by Paddle, our authorized reseller and Merchant of Record. This means that when you purchase our product, you are purchasing from Paddle, and your transaction is subject to Paddle’s terms and policies.
2. Refund Eligibility
We offer refunds in accordance with Paddle’s refund policy. You may be eligible for a refund if you request it within 14 days of:
- The initial purchase date (for one-time purchases), or
- The most recent billing date (for subscription renewals)
All refund requests are reviewed on a case-by-case basis and are not guaranteed.
3. How to Request a Refund
To request a refund, please contact Paddle directly via their support channels or through the receipt email you received at the time of purchase.
Alternatively, you may contact us at hello@autoforma.pro, and we will assist you in submitting your request to Paddle.
4. Non-Refundable Situations
Refunds may not be granted in certain situations, including but not limited to:
- Where the product or service has already been substantially used or accessed
- Where there is evidence of abuse, fraud, or misuse
- Where the request falls outside the applicable refund window
5. Processing of Refunds
If a refund is approved, it will be processed by Paddle and returned to your original payment method. Processing times may vary depending on your payment provider.
6. Subscriptions
If you have purchased a subscription, it will automatically renew unless cancelled prior to the renewal date. Refund requests for subscription renewals must also be made within 14 days of the renewal charge.
7. Contact
If you have any questions about this Refund Policy, please contact us at:
hello@autoforma.pro